Our Software Support Manager is the stable hold of the organization: on the one hand dedicated to help the team and on the other hand by offering the best possible customer support, for instance by helping with solving technical difficulties. With your ability in coordinating support activities, you ensure quick and effective problem solutions. Support is your passion which you gladly perform in a young, hardworking and cozy team.

Why choose Levarne?

We provide you with a fun and challenging workplace in one of the most innovative and fastest growing teams in the Netherlands. What we mean by innovative is that we stimulate the happiness of working people within our entire team. As an example; we don’t have hierarchy and there are no managers, we work in a self-managing team where everybody is equal. We have a lego-wall, foosball table and like to go outside to play some real street soccer as well. Would you like to extend your knowledge? We organize a knowledge-session once a month,  during these sessions we teach each other about subjects like VUE while enjoying a nice pizza.

As Software Support Manager, you have a strong technical background and extensive experience in managing software-support teams. In this, you take on a results-oriented role in which you focus on maximizing efficiency and effectiveness of the support team. You collaborate easily with other departments within the company to present the best possible service to customers. Also, you lead the support team, consisting of two other support colleagues. You value customer satisfaction and understand that with successful support teams, it’s not only about technical skills but also about excellent communication and interpersonal skills. You strive to put in your leadership skills and technical expertise to optimize customer satisfaction and thereby stimulate the company's success.

You start with your morning coffee, and then?

Your day starts with our kickoff meeting at 9 AM where you and your team give each other an update about what is going on, and what is on the agenda for today. After the kickoff, you have a short meeting with the support team in which you take on a leading role. After that you check the invoice errors for a customer. In this you perceive something remarkable and you investigate it right away. You bundle your findings with the error overview and share it with the customer. You believe that having a positive and proactive customer approach are the key ingredients of building a long term customer relationship. At 11.10 AM you check whether there are any new Sentry errors for a specific tool. You update the errors in a useful overview, including how often the error occurred, how many users noticed something and the degree of priority.

After the break you receive a slack message from a customer: creating an email forward seems to be not working anymore in their customer system. Since you’re determined to offer the best possible customer service, you dive in right away and you notice some error messages in the function that normally uses the email forwarder. You know how to resolve this efficiently and after a couple of careful testrounds you give a heads-up to the customer that the issue is fixed.

At 3.06 PM you round off a couple of smaller tasks off your list. For instance adding new IP-addresses to a development environment and a routine check in AWS. Because you find it important that our support activities are continuously being improved, you think about possible optimizations at the end of your workday. Accordingly, you insert them in a list so you can share them efficiently with the support team. At the end of the day you go back home with a satisfied feeling: looking forward to the next day!

Thanks to your extensive knowledge of software and IT, you are able to quickly understand how our products work and how customers use them. With your proactive, communicative and result oriented role, you ensure optimal technical support for our team as well as for our customers.