As a support employee at Levarne you have an important role. Namely keeping the i-Wire software up to speed for customers and preventing that the software becomes unapproachable by early signaling of errors. It's okay if you don't have a lot of experience with this. But it is important that you can be counted on when it comes to technical support, on location as well as remote. Your enthusiastic and customer oriented attitude show that support is your passion which you gladly perform in a young, hardworking and cozy team.

Why choose Levarne?

We provide you with a fun and challenging workplace in one of the most innovative and fastest growing teams in the Netherlands. What we mean by innovative is that we stimulate the happiness of working people within our entire team. As an example; we don’t have hierarchy and there are no managers, we work in a self-managing team where everybody is equal. We have a lego-wall, foosball table and like to go outside to play some real street soccer as well. Would you like to extend your knowledge? We organize a knowledge-session once a month,  during these sessions we teach each other about subjects like VUE while enjoying a nice pizza.

As a support employee you don't scare away from a challenge. You install thin clients and provide the maintenance of the i-Wire software for customers, where you will also work 2 days of your workweek. There are currently 500 running systems and within 2 years, there will be 2000: a considerable growth of which you love to make your own impact. You strive to deliver work of quality and achieve results that you can be proud of, no matter how big or small.

You start with your morning coffee, and then?

A day as a support employee at Levarne could look something like this: you step in your electric company car to Almere and you arrive in a pleasant working environment. After your morning coffee you start with your regular colleague going over the priorities for that morning and start accordingly. This can for instance be providing support for a (remote) system installation or arranging a Thin Client for a new customer.

After the break you get to work on trouble shooting: you provide support for customers over the phone and help them with questions and challenges. These can vary between: "I can't seem to find my password" to "The system is disconnected" to "Help! The screen turned black". In this, you maintain a calm and competent state and you log in at the customers account to resolve the problem together. 

In the remaining hours of your workday you focus on testing. Perhaps testing a new feature in a POS, for instance for withdrawing or exchanging money, or the functionality that multiple cash registers can communicate with 1 machine. Also the case could be that a new software release or machine connections need to be tested thoroughly. You feel energized to be able to contribute to quality assurance by putting in your test work. With your proactive, communicative and results-oriented role you reassure optimal technical support for its users. At the end of the day you go home with a satisfied feeling: looking forward to the next day!